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Delivering accuracy and efficiency in Hardcopy Document Services

Andrews Records Management (ARM) is a full-service provider of document storage, management and delivery services. With Andrews, clients reduce their cost to maintain and store inactive documents by up to 60 percent on average. Active or inactive, ARM provides the ideal document management solution at competitive rates, charging your company only for the cubic space occupied by your records.

While cost efficiency is important, even more imperative is accuracy. At ARM, we take seriously the fact that you have entrusted your organization's vital information to our care. Using the latest technology, client records are assigned unique barcode identification to ensure accuracy, efficiency and accountability at each point of movement. It is this technology combined with a culture of customer service that enables Andrews Records to manage millions of boxed records and active files for our clients with fastidious accuracy and efficiency.

We offer:

Other hardcopy document services:

24/7/365 access is non-negotiable   (top)

Our records centers are open and ready to meet your requests, 24 hours a day, 7 days a week, 365 days a year.

Putting control and access at your fingertips   (top)

With a web browser and InfoKeeper™, ARM's powerful client-driven software, gain access to your ARM account information from anywhere in the world. InfoKeeper™ is an easy-to-use software program that allows you to conduct searches and queries, perform data entry, create reports, process items for destruction, and much more. Requests for service are transmitted via the web to the records center, automatically generating a work order or an order for service.

"Customer-first" service   (top)

With over 20 years of experience in the records management industry, Andrews Records Management takes great pride in its unsurpassed focus on quality and customer service – a clear differentiator from our competition. Each and every account has a full-time dedicated Sales and Customer Service representative and team members personally manage client requests from initial contact through delivery. Clients receive complete management reports providing activity and cost level detail, as well as Internet access to account information. By choosing ARM for your offsite records storage and management needs, you benefit from a proven team of quality people, competitive rates and a customer-first service culture.

Onsite to offsite, safely and securely   (top)

Our professional, bonded couriers pick up your records and transport them to our facility in unmarked, specially equipped, climate-controlled vehicles. Designed for the safe and secure transportation of your records, they are equipped with GPS satellite tracking systems, cellular phones for efficient communication, and halon fire suppression systems to provide safe and secure transportation of your vital information.

Special projects   (top)

ARM's experienced staff is trained and ready to assist with any special business records storage and management project you might have. Our experts can help organize your existing file room, move to a new file room, re-index files, purge medical records, or manage any other project to help streamline your records filing and tracking systems.

File indexing and purging   (top)

We encourage you to call upon our expertise and file indexing and purging project management experience. Andrews’ trained staff can evaluate file indexing and purging projects and has the experience to offer consistently accurate estimates. All levels of information capture are available, from high-level range listings to single-field identification to multiple-descriptive field indexing per file. We routinely convert existing data from in-house systems to ensure accuracy and reduce conversion costs.

File Room Moves   (top)

Having successully accomplished hundreds of file room moves, Andrews Records Management's professional staff is experienced in the relocation of records (files, medical charts, x-rays, boxes, etc.). Whether moving to a location within the same building or to a different building, your records will be tracked throughout the transition, enabling access to your information at all times.

Destruction Scheduled Service   (top)

Securely destroying confidential information is made easy with our Destruction Scheduled Service. Based upon your requirements, locked destruction bins will be placed, free of charge, throughout your organization. You and your staff deposit confidential documents that are to be destroyed into these bins. We take care of the rest.

Our uniformed, bonded Customer Service Representatives will arrive on a pre-determined schedule to remove full destruction bins and replace them with empty ones. This schedule is developed based on the volume of material to be destroyed and is automatically generated using this data. The full destruction bins are taken to our secure destruction facility, where the information is destroyed following strict guidelines.

Records management consulting   (top)

Leverage our 20+ years of records storage and management experience to reduce costs and streamline operations related to your organization’s records management systems. ARM staff is well versed in proven, savvy records and information management practices across many industries.

Records retention services   (top)

Andrews Records Management provides the tools and discipline necessary to maintain an efficient, accurate and cost-effective retention scheduling program. Our trained staff works with you to establish a retention schedule that ensures documents are not destroyed too soon nor stored too long, thus reducing costs and legal liability. Andrews maintains a cradle-to-grave history of every action for every item, also reducing your legal exposure.